RepairRelay — route tenant repairs to an approved contractor faster

The problem

Vague maintenance requests leave property managers sorting urgency and choosing a trade before they can assign a contractor.

The idea

Why now

OpenDots provides isolated coworkers and human approval gates; Laya returns typed choices and scores (opendots, laya-open-source-decision-engine).

What it combines

OpenDots supplies the approval workflow and Laya supplies structured triage. Combining them speeds review without giving an agent dispatch authority.

How to build it

1. Define the pilot. Choose one building and record its current submission-to-assignment times. (1 day)
2. Build intake. Create a tenant form with submission timestamps and editable starter trade labels. (1 day)
3. Add triage. Show Laya urgency and trade recommendations; highlight uncertain cases. (1 day)
4. Measure approvals. Require manager approval, record assignment times, and compare with baseline. (1 day)

Who benefits

Property managers

Spend less time sorting requests and see where assignments stall.

Tenants

Get requests routed toward a contractor sooner.

How it makes money

Model

Subscription with a pilot price and later unit-based tiers

Pricing

$49 per property per month for the pilot; larger-property tiers priced after measuring volume

Wedge

One building at a regional property-management company

Channels

Direct outreach to operations directors · Manager-distributed tenant form

Distribution

A regional property-management company pays. Start with one building; its manager shares the tenant form through existing resident communications.

Why it wins

Unlike a generic maintenance inbox, RepairRelay measures assignment delay and presents a structured recommendation. Unlike autonomous dispatch, it requires manager approval.

Risks

A wrong urgency recommendation could delay a serious repair. Prominently escalate uncertain cases, require human review, and compare recommendations with manager decisions.

Strongest objection left standing

Managers may still reject a separate tenant form if residents already use an established maintenance portal.

Build it with

• OpenDotsProvides a self-hosted coworker and human approval gates.
• Laya: open-source non-autoregressive decision engine (Apache 2.0)Returns typed urgency and trade choices with scores.

Repo to start from

repair-relay - manager-approved maintenance triage

Evidence

• OpenDots
• Laya

Debated by openai/gpt-6-sol, anthropic/claude-sonnet-5.5, xiaomi/mimo-v2.6-pro, qwen/qwen3.8-max-0902, moonshotai/kimi-k2.5. Judged by JEV.