CraftCX: quality review and observability for AI support agents
Observability layer that evaluates AI support conversations — resolution accuracy, customer effort, handoff quality — and surfaces recurring product themes to support and product teams.
Why it matters
Treats AI agents like human support staff: QA, policy monitoring, and performance reviews so teams can hand AI more responsibility with inspectable evidence.
What you could build with it
Wire CraftCX into an Intercom AI agent and use its recurring-needs signal as the prioritized backlog input for your next product sprint.
Does it hold up?
Too early to judge — launched today; the 'review the AI like a human agent' framing is strong, but no customer deployments or evaluation-accuracy data exist yet.
Built with CraftCX
- Show HN launch discussionHacker News · Launch-day discussion of the founder's experience reviewing AI support agents manually and the evidence-first evaluation design.
- Helpdesk integrations: Intercom, Front, HubSpot, Gorgiascraftcx.com · CraftCX connects to existing helpdesks (Intercom, Front, HubSpot, Gorgias) so teams keep their support tooling while adding quality review and intelligence.
Learn more
First spotted on article: source.
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