Decagon Voice 3 + Chord: purpose-built voice model for live customer calls
Decagon's Voice 3 pairs a new full-duplex architecture with Chord, its first voice model, built for the intonation and pacing of live customer-service calls.
Why it matters
First voice model post-trained specifically for live customer calls — slows down for confirmation codes, narrates long-running tasks mid-call — plus a gateway for AI agents calling in as customers.
What you could build with it
A customer-support team could replace a stiff IVR with Voice 3 agents that narrate long-running tasks mid-call instead of putting customers on hold. A SaaS company could use the Personal Agent Gateway to give AI assistants calling in as customers a dedicated, authenticated channel instead of the regular support queue.
Does it hold up?
Too early to judge: announced at Dialogues with only vendor press; no independent call-quality measurements of Chord or Voice 3 exist yet.
Built with Decagon Voice 3 + Chord
- MartechCube: Decagon Launches AI for the Era of Personal Agentsblog · Coverage of the Dialogues launch: Voice 3's duplex architecture, the Chord voice model, and the Personal Agent Gateway for agent callers.
Learn more
First spotted on article: source.
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