Progress Agentic RAG Smart Agent
Autonomous retrieval agent inside Progress Agentic RAG that breaks complex questions into sub-questions, plans queries across an indexed Knowledge Box and live business systems via MCP (CRM, ticketing, ServiceNow), and evaluates results — without re-indexing or custom routing logic.
Why it matters
Turns existing RAG deployments into agentic workflows: the Smart Agent reaches live systems at ask time through MCP, pairing governed pre-ingested content with current data; shipped alongside a native Teams app and a WordPress ingestion plugin in the same Oct 1 release.
What you could build with it
An IT team at a large company could put the Smart Agent in Teams as an internal knowledge assistant: employees ask in chat and it answers from both the indexed knowledge base and live ticketing and CRM records, with permissions enforced and sources cited — no separate search portal to maintain.
Does it hold up?
Too early to judge — released Oct 1; no independent deployments or reviews have surfaced yet, only vendor announcements and trade-press rewrites.
Built with Progress Agentic RAG Smart Agent
- Progress Software Connects Enterprise Knowledge Across Business Systemsarticle · Official Oct 1 press release: Smart Agent for autonomous multistep retrieval, native Teams app, WordPress plugin, shared Agentic Knowledge Layer.
- Progress Software Adds Agentic RAG Capabilitiesarticle · DestinationCRM analysis of the release: Knowledge Box plus live MCP support, so the Smart Agent queries live business systems without duplicating data.
- AI Agent News Today — October 3, 2026article · Oct 3 industry roundup entry on the Smart Agent: multi-step retrieval across indexed content and live business apps, and the advice to test it on support-escalation workflows.
Learn more
First spotted on article: source.
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